ADA Grievance Policy

County of Norfolk Grievance Procedure under
the Americans with Disabilities Act
 
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the County. The County’s personnel policies, collective bargaining agreements, and applicable provisions of State and Federal law govern employment-related complaints of disability discrimination.
 
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
 
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
 
Michelle Labadini
County of Norfolk ADA Coordinator
County Commissioners Office
614 High Street, P.O. Box 310
Dedham, MA 02027-0310
 
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or ADA Coordinator’s designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting,the ADA Coordinator or ADA Coordinator’s designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the County and offer options for substantive resolution of the complaint.
 
If the response bythe ADA Coordinator or ADA Coordinator’s designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the County Commissioners or their designee.
 
Within 15 calendar days after receipt of the appeal, the County Commissioners or their designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the the County Commissioners or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
 
All written complaints received by the ADA Coordinator or her designee, appeals to the County Commissioners or their designee, and responses from these two offices will be retained by the County for at least three years.